Shipping policy

Shipping Policy

Thank you for shopping with us. Below you’ll find important information regarding our shipping process.

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeframes

• Standard Delivery: 2–5 business days

• Delivery times may vary depending on your location and courier delays.

Shipping Rates

• Shipping costs are calculated at checkout and displayed before payment.

• Free shipping may apply on selected promotions or order values.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS.

• Please allow up to 24 hours for tracking updates to appear.

Delivery Address

• Please ensure your delivery address is complete and accurate.

• We are not responsible for delays or lost packages due to incorrect address details.

Delays

• While we aim to deliver within the estimated timeframes, delays may occur due to courier issues, weather conditions, or high-volume periods.

• We are not responsible for delays beyond our control.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos.

• If your package is lost in transit, please contact us and we’ll assist in resolving the issue.